If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Need Help?
If you have an issue or question that requires immediate assistance, you can drop us an email and we will get back to you within 20-36 hours!
- All sales are final; no refunds allowed - Exchanges available for hair bundles/wigs within 3 Days of UPS/USPS delivery date - To request an exchange, email SALES@phhairextensions.com immediately.
Depending on how full you would like your quick-weave, sew-in or wig to be. You can purchase 2, 3, 4, 5+ bundles, also keep in mind our bundles are based on weight so the longer the hair the more bundles needed to achieve a full look. If you would like a fully enclosed protective style you will need a lace closure or lace frontal to complete the look.
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.