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- PH Hair Extensions offers premium-quality raw luxury hair extensions selected for softness, movement, density, and longevity.
- Depending on how full you would like your quick-weave, sew-in or wig to be. You can purchase 2, 3, 4, 5+ bundles, also keep in mind our bundles are based on weight so the longer the hair the more bundles needed to achieve a full look. If you would like a fully enclosed protective style you will need a lace closure or lace frontal to complete the look.
- Yes. With proper care and maintenance, quality hair can be reused.
- Some minimal shedding is normal with natural hair. Excessive shedding or tangling is not expected with proper care. Avoid product buildup to maintain the hair.
- Our hair can be colored, but professional coloring is recommended. Chemical processing can affect the hair's longevity and is not covered under our exchange policy.
- Yes all our wigs our designed for easy, Glueless wear while providing a secure and polished look.
- Our Ready to Ship wigs are prepared before shipment include customized styling, layering, and shaping so your wig arrives ready to wear and are in stock so very minimal wait time. They come in Small, Medium and Large.
- Our Made to Order wigs are remakes of our Ready to Ship wigs that are prepared exactly to your head measurements with minimal adjustments if requested before shipment include customized styling, layering, and shaping so your wig arrives ready to wear. There is a wait period with these wigs as they are considered custom and takes time.
- Yes. Our glueless wigs are designed with convenience in mind, making them a great option whether you're new to wigs or already a wig girl.
- Yes, but please be aware that cutting lace, altering the hairline, coloring, installing, or otherwise customizing the wig will make it ineligible for an exchange.
- We recommend measuring your head before ordering with flat braids. -Use a soft measuring tape around your natural hairline, starting at the front, going around the sides and back, and returning to the front. -Front of your hairline to the back of your hair. -One side of your hairline around the biggest part of your head to the other side of your hairline. -Back of the head at the nape of your neck.
- Our wigs are available in the sizes listed on each product page. Ready to Ship wigs come in Small, Medium, Large. Wig size charts are available on each product. Please check the individual product listing for available sizing options.
- Customers are responsible for selecting the correct wig size before purchase. Please review our sizing guide before placing your order, as sizing issues do not qualify for a refund.
- Orders are processed and shipped according to the timeline stated on the individual product page. Once your order ships, you will receive tracking information by email.
- Tracking information is provided once your order has been processed and shipped.
- Please first check with household members, neighbors, and your delivery location. If the package still cannot be located, contact the carrier directly. PH Hair Extensions is not responsible for packages confirmed as delivered by the carrier.
- No. All sales are final. We do not offer refunds.
- Eligible wigs and bundles may qualify for an exchange. Exchange requests must be submitted within 5 days of confirmed delivery.
- Approved exchanges are subject to a $15 processing fee, and customers are responsible for return shipping.
- The item must be unused, unaltered, and returned in its original condition. Tags must remain attached, lace must be intact, and the hair cannot be worn, installed, washed, colored, or customized.
