At PH Hair Extensions, we carefully prepare each order to ensure your hair arrives beautifully packaged and ready for your experience.

Please review our processing and shipping timelines below before placing your order.

Order Processing Time

Processing time refers to the time required to prepare and package your order before it ships.

Ready-to-Ship Wigs & Other Products = 3–5 business days

Ready-to-Ship timelines begin after your order has been confirmed and all required details have been received(complete buyer form).

Made-to-Order Wigs = 21–28 business days

Made-to-order timelines begin after your order has been confirmed and all required details have been received(complete buyer form).

Shipping Time

Once your order has been processed and shipped, estimated delivery within the United States is:

2–3 business days

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, holidays, or circumstances outside of PH Hair Extensions’ control.

Business Days

Business days are Monday through Friday, excluding federal holidays.

Processing and shipping timelines do not include weekends or holidays.

Order Changes & Address Updates

Please carefully review your order details before submitting your purchase.

Once an order has entered processing, we may be unable to accommodate:

• Address changes
• Product changes
• Order cancellations

PH Hair Extensions is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Tracking Information

Once your order ships, you will receive tracking information via email.

Please allow up to 24–48 hours for tracking information to update after shipment.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and transferred to the carrier, PH Hair Extensions is no longer responsible for delays, lost packages, stolen packages, or incorrect delivery claims.

Customers are responsible for monitoring tracking information and ensuring packages are delivered to a secure location.

For high-value orders, PH Hair Extensions reserves the right to require signature confirmation upon delivery.

Holiday & Peak Season Shipping

During launches, promotions, holidays, and peak shopping periods, processing times may be extended due to increased order volume.

Any updated processing timelines will be communicated through our website or customer notifications.

Contact Us

If you have questions regarding your order or shipping status, please contact:

sales@phhairextensions.com