Terms of service


Last Updated: July 2026

Overview

Welcome to PH Hair Extensions.

These Terms & Conditions ("Terms") govern your access to and use of the PH Hair Extensions website, including our online store, products, services, content, and customer experience (collectively, the "Services").

Throughout these Terms, the words "PH Hair Extensions," "we," "us," and "our" refer to PH Hair Extensions. The words "you" and "customer" refer to any individual accessing our website or purchasing our products.

By accessing our website, placing an order, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and our Exchange Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility & Website Use

By using our website, you confirm that:

  • You are at least the age of majority in your state or province of residence.
  • Any information provided during checkout is accurate and complete.
  • You are authorized to use the payment method provided.
  • You will use our website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account information and any activity associated with your account.

2. Our Products

PH Hair Extensions specializes in luxury hair products, including ready-to-wear wigs, layered wigs, and hair extensions.

We make every effort to accurately display our products, including colors, textures, lengths, and styles. However, due to differences in lighting, photography, monitors, and device settings, actual product appearance may vary slightly from images shown online.

Because our products are made from natural hair, slight variations in texture, wave pattern, density, and color may occur. These variations are considered normal characteristics of premium human hair and are not considered defects.

3. Wig Customization & Product Expectations

Many PH Hair Extensions wigs include customization such as layering, styling, and preparation before shipment.

Customers acknowledge that:

  • Lace cutting, plucking, tinting, styling, or installation are considered alterations.
  • Alterations may impact exchange eligibility.
  • Individual results may vary based on styling techniques, application methods, and personal preferences.
  • Customers are responsible for selecting the correct length, style, and product specifications before purchasing.

Please review product details carefully before placing your order.

4. Orders

When you place an order with PH Hair Extensions, you agree that:

  • All information provided is accurate.
  • You have reviewed your order details before submitting payment.
  • Your order is subject to acceptance by PH Hair Extensions.

PH Hair Extensions reserves the right to refuse, cancel, or limit orders at our discretion, including orders suspected of fraud, misuse, or unauthorized activity.

Once an order has been processed, we may be unable to accommodate cancellation requests or changes.

Orders are subject to our Exchange Policy.

5. Pricing & Payments

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices, promotions, and discounts may change without notice.

You agree that:

  • Payment information provided is accurate.
  • You are authorized to use the payment method submitted.
  • You are responsible for all applicable taxes and shipping charges.

6. Shipping & Delivery

PH Hair Extensions works to process and ship orders as efficiently as possible.

Delivery dates provided are estimates and are not guaranteed.

PH Hair Extensions is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Incorrect customer-provided shipping information
  • Events outside of our control

Once your order has been transferred to the shipping carrier, the risk of loss or damage passes to the customer.

7. Exchange Policy

All purchases are subject to our Exchange Policy.

Due to the nature of hair products, PH Hair Extensions does not offer refunds.

Eligible exchanges must meet all requirements outlined in our Exchange Policy.

8. Hair Care Responsibility

Proper maintenance is essential to preserving the quality and longevity of your PH Hair Extensions product.

PH Hair Extensions is not responsible for damage caused by:

  • Improper care
  • Excessive heat
  • Chemical processing
  • Improper installation
  • Incorrect styling methods
  • Failure to follow recommended care instructions

9. Intellectual Property

All content on the PH Hair Extensions website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Videos
  • Graphics
  • Written content
  • Designs
  • Marketing materials

is owned by PH Hair Extensions and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.

10. Customer Reviews & Feedback

By submitting reviews, photos, videos, testimonials, or feedback to PH Hair Extensions, you grant us permission to use this content for marketing, advertising, and promotional purposes.

You represent that your submitted content:

  • Is truthful
  • Does not violate another person's rights
  • Does not contain unlawful or inappropriate material

11. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to damage or interfere with our website
  • Copy or misuse our intellectual property
  • Submit fraudulent orders
  • Provide false information
  • Harass or threaten PH Hair Extensions representatives

PH Hair Extensions reserves the right to restrict access to customers who violate these Terms.

12. Limitation of Liability

PH Hair Extensions is not responsible for indirect, incidental, or consequential damages resulting from the use of our products or website.

Our responsibility is limited to the purchase price of the product purchased from PH Hair Extensions, except where prohibited by law.

13. Governing Law

These Terms shall be governed by the laws of the state where PH Hair Extensions is registered and operated.

Any disputes arising from these Terms or purchases made through PH Hair Extensions shall be handled according to applicable laws.

14. Changes to These Terms

PH Hair Extensions reserves the right to update these Terms at any time.

Changes become effective once posted on our website.

Your continued use of our website after updates means you accept the revised Terms.

15. Contact Information

Questions regarding these Terms may be directed to:

PH Hair Extensions
Email: sales@phhairextensions.com