Refund policy
At PH Hair Extensions, every unit is inspected before shipment to ensure quality, craftsmanship, and luxury standards.
Due to the intimate nature of hair products, all sales are final. We do not offer refunds. Eligible exchanges may be requested if the item meets the requirements below.
Exchange Requests
Exchange requests must be submitted within 5 days of confirmed delivery by emailing:
Once approved, the original item must be received within 30 days of the original delivery date. Items returned without approval or outside the timeframe may not be accepted.
Exchange Eligibility
To qualify for an exchange:
- Tags must remain attached and uncut.
- Lace must be intact and cannot be cut, tinted or altered.
- Hair cannot be worn, installed, washed, colored, heat-styled, or customized.
- Bundles must remain sealed in the original packaging.
- All original packaging and accessories must be included.
Items that have been altered, worn, installed, or customized are not eligible for exchange.
Exchange Shipping
Customers are responsible for return shipping costs.
A $15 exchange processing fee applies to approved exchanges. Replacement items will be shipped after the original item is received and inspected.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Cut or customized wigs
- Worn, installed, washed, colored, or altered hair
- Opened or cut bundles
- Sale items
- Gift cards
- Choosing a selection results in a full page refresh.