Refund policy


At PH Hair Extensions, every wig, hair product, and service is carefully inspected to ensure it meets our standards for quality, craftsmanship, and care.

Due to the intimate nature of hair products, hygiene requirements, custom production, and the personalized nature of our services, all sales are final and PH Hair Extensions does not offer refunds.

Exchange or service resolution eligibility varies by product or service type as outlined below.

Ready-to-Ship Wigs

Ready-to-Ship wigs may be eligible for exchange if an exchange request is submitted within 5 days of confirmed delivery by emailing sales@phhairextensions.com.

Once an exchange is approved, the original wig must be received by PH Hair Extensions within 30 days of the original delivery date.

Items returned without prior approval or received outside of the required timeframe may not be accepted.

Exchange Requirements

To qualify for an exchange:

  • The PH Hair Extensions tag must remain attached and uncut.

  • Lace must remain uncut, untinted, and unaltered.

  • The wig must not have been worn or installed.

  • Hair must not have been washed, colored, bleached, heat-styled, brushed, cut, or otherwise altered.

  • All original packaging and accessories must be included.

Any wig showing signs of wear, installation, styling, alteration, or customization is not eligible for exchange.

Made-to-Order Wigs

Made-to-Order wigs are created specifically for you using the measurements and customization selections submitted with your order.

Because your wig is produced according to your individual selections, Made-to-Order wigs are final sale and are not eligible for returns, refunds, or exchanges.

This includes concerns related to:

  • Incorrect measurements submitted by the customer

  • Fit or sizing preferences

  • Hair length or density preferences

  • Parting, hairline, cut, or styling selections

  • Color selections

  • Change of mind after ordering

Customers are responsible for reviewing all measurements and customization selections before submitting an order.

If PH Hair Extensions determines that your wig was constructed differently from the measurements or customization selections submitted with your order, please contact sales@phhairextensions.com within 5 days of confirmed delivery so the concern can be reviewed.

Hair & Wig Services

The following PH Hair Extensions services are final sale and non-refundable:

  • Wig Refresh

  • BYOB – Bring Your Own Bundles Wig Construction

  • Wig Reconstruction

  • Create Your Own Wig

Service purchases reserve production capacity and involve labor, customization, preparation, and/or hair specifically allocated to your order. For this reason, services cannot be returned, exchanged, or refunded once purchased.

Wig Refresh

The Wig Refresh service is performed on an existing wig provided by the customer.

PH Hair Extensions will perform the services selected or included with your order based on the current condition of the wig.

Because previously worn wigs naturally experience wear over time, PH Hair Extensions cannot guarantee that an existing wig can be restored to its original condition.

Existing issues such as lace damage, shedding, thinning, matting, excessive product buildup, previous chemical processing, heat damage, or other wear may affect the final result.

If PH Hair Extensions identifies a condition that may prevent the requested service from being completed as intended, you may be contacted before work continues.

BYOB – Bring Your Own Bundles Wig Construction

This service is for customers providing their own bundles and lace for PH Hair Extensions to construct into a wig.

Customers are responsible for ensuring that all hair and lace submitted are:

  • The correct items for their order

  • In suitable condition for wig construction

  • Compatible with the requested style and service

  • Sent in the quantity and lengths selected when ordering

PH Hair Extensions is not responsible for the original quality, longevity, shedding, tangling, texture, color consistency, or performance of hair or lace purchased from another company.

If the hair or lace received cannot reasonably be used to complete the requested service, PH Hair Extensions will contact you before continuing.

Wig Reconstruction

Wig Reconstruction is performed using an existing wig and/or hair supplied by the customer.

Because the materials have been previously constructed, worn, styled, processed, or altered, their condition may affect the final reconstruction.

PH Hair Extensions cannot guarantee the condition, longevity, or performance of previously used hair, lace, wefts, or other materials.

If the existing hair or wig cannot reasonably support reconstruction or requires additional work or materials beyond the service purchased, you will be contacted before additional work is performed.

Create Your Own Wig

Create Your Own Wig is a custom wig service in which PH Hair Extensions provides the hair and constructs the wig according to the measurements and customization options selected by the customer.

Because the wig is produced specifically for you, Create Your Own Wig orders are not eligible for returns, refunds, or exchanges.

This includes concerns related to:

  • Incorrect measurements submitted by the customer

  • Fit or sizing preferences

  • Length or fullness preferences

  • Lace, parting, hairline, cut, or styling selections

  • Change of mind after ordering

If PH Hair Extensions determines that your completed wig differs from the measurements or customization selections submitted with your order, please contact sales@phhairextensions.com within 5 days of confirmed delivery so the concern can be reviewed.

Service Concerns

PH Hair Extensions stands behind the workmanship of services we perform.

If you believe there is an issue with the workmanship of your completed service, please contact sales@phhairextensions.com within 5 days of confirmed delivery.

Please include:

  • Your name

  • Order number

  • A description of the concern

  • Clear photos and/or video showing the issue

PH Hair Extensions will review the concern and determine the appropriate resolution.

When an issue is determined to have resulted from PH Hair Extensions' workmanship, we may offer a correction or other appropriate resolution at our discretion.

Service concerns do not automatically qualify for a refund.

PH Hair Extensions is not responsible for issues caused by normal wear, customer handling, improper maintenance, incorrect measurements or selections submitted by the customer, or the quality or condition of customer-supplied hair, lace, or wigs.

Customer-Supplied Hair & Wigs

Customers mailing wigs, bundles, closures, or other hair to PH Hair Extensions are responsible for securely packaging and shipping their items.

We strongly recommend using a shipping method that includes tracking and insurance appropriate for the value of your package.

PH Hair Extensions is not responsible for packages that are lost, stolen, damaged, or misdelivered while being shipped to us.

Once customer-supplied items are received, they will be handled with reasonable care while in our possession.

Please do not mail hair or wigs to PH Hair Extensions until the corresponding service order has been placed.

Customer-supplied materials must match the service selections submitted with the order. Services may be placed on hold if incorrect, incomplete, or unsuitable materials are received.

Bundles & Closures

Bundles and closures may be eligible for exchange only when:

  • Packaging remains unopened and intact.

  • Security ties, bands, or seals have not been removed.

  • Hair has not been worn or installed.

  • Hair has not been washed, colored, bleached, chemically treated, heat-styled, cut, or otherwise altered.

Once packaging or security ties have been removed, bundles and closures are no longer eligible for exchange.

Exchange Shipping

Customers are responsible for all return shipping costs associated with an approved exchange.

A $15 exchange processing fee applies to approved exchanges.

Replacement items will be shipped only after the original item has been received and successfully inspected by PH Hair Extensions.

Original shipping charges are non-refundable.

Final Sale / Non-Exchangeable Items

The following are not eligible for return, refund, or exchange:

  • Made-to-Order wigs

  • Wig Refresh services

  • BYOB – Bring Your Own Bundles Wig Construction services

  • Wig Reconstruction services

  • Create Your Own Wig services

  • Customized or altered wigs

  • Worn or installed wigs or hair

  • Washed, colored, bleached, chemically treated, or heat-styled hair

  • Opened bundles or closures

  • Sale or clearance items

  • Gift cards

Before Placing Your Order

Customers are responsible for reviewing all product details, measurements, customization selections, service requirements, processing times, and policies before completing checkout.

PH Hair Extensions constructs and customizes wigs according to the information submitted with the order.

By completing your purchase, you acknowledge and agree to the applicable product or service terms outlined in this policy.